Frequently Asked Questions
Everything you need to know about TheraPetMD's premium pet-inspired fashion and accessories.
What is the typical shipping timeframe for my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 days.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If your item doesn't fit or meet your expectations, you can return it in its original, unworn condition for a full refund or exchange.
How do I ensure I choose the right size for my pet?
Each product page includes a detailed sizing chart. We recommend measuring your pet's neck, chest, and length carefully before ordering to ensure the perfect fit.
Are your apparel materials safe for pets with sensitive skin?
Yes, all TheraPetMD garments are crafted from high-quality, hypoallergenic fabrics designed to be breathable and non-irritating for even the most sensitive pets.
Can I track my order once it has been shipped?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.