Returns & Exchanges

At TheraPetMD, we want you and your pet to be completely satisfied with your fashion purchase. If a size or style isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the unwashed and unworn items, with original tags still attached, back into their original packaging or a secure mailing polybag.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided through our portal and securely tape it to the outside of your return package.

• 4.
  Drop Off and Track

  Drop your package off at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.