Returns & Exchanges
At TheraPetMD, we want you and your pet to be completely satisfied with your fashion purchase. If a size or style isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Package Your Items
Place the unwashed and unworn items, with original tags still attached, back into their original packaging or a secure mailing polybag.
- 3.Attach the Label
Download and print the prepaid shipping label provided through our portal and securely tape it to the outside of your return package.
- 4.Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.